People have become caught up in the Apple craze and its what's turning them into the type of people who would yell at an innocent employee for their own problems. When I make a visit your store, is it too much to expect more help than what Meagan M. If you were nice to me, I would give you more than the company may think you deserve without hesitating. People see the Apple logo on a computer and immediately want it so they can show it off, without really thinking. And many of the salespeople were attentive and there were plenty, which was surprising since there was a huge crowd.
Poor Customer Service — Long wait to get service; they didn't have a person working the floor to intercept you upon arrival like at Beverly Center. Stop by Genius Bar at the Apple Retail Store for hands-on diagnosis and troubleshooting. Apple Retail Store - Pasadena Apple Store Pasadena store hours, contact information, and weekly calendar of events. And now you've come here to keep complaining. I can understand that even though I've been able to walk in and wait at other Apple Stores.
I said sure, and he happily did all of these comprehensive tests without any attitude, and later told me that the machine was fine and I had nothing to worry about. New to Mac or just. Apple Retail Store - Genius Bar: Have a problem with your Mac, iPod, or iPhone? No, you can get one sometimes when you walk into the store, with your chances decreasing as it gets later in the day. A young, hip staff outfitted in black T-shirts and lanyard nametags help families and students find iBook and iMac computers and software. Stop by Genius Bar at the Apple Retail Store for hands-on diagnosis and troubleshooting. Up until a certain point in the day, typically 2—4 hours before close depending on store size, queues etc you can get an appointment for that day.
Would you showing me how to contact Apple customer service i. And in Megan's defence, questions about how fast a battery drains are quite a bit more complicated than you might think. I feel she wasted my time by telling me over and over and over to log in and make appointment with a technician, while she completely ignores my questions as I was talking to her. But I could've done without the surly attitude: no graciousness, no 'sorry you're having problems with our merchandise,' no 'sorry for the inconvenience,' no offer to help or make me happy, just a big, repeated, 'No' with a dull blank face. The lady was literally yelling at the guy for 20 minutes. She represents Apple in the very worst way, and if she continues to be employed by Apple, I firmly believe she will continue to do undue harm to the reputation of the Pasadena Apple store.
You can also set up an appointment online using your Mac or any other device with an Internet connection. Battery life depends on usage, cellular signal and several other factors. It is his job, after all. Or type your issue into the search bar. And you've already registered a complaint, obviously, to her supervisor, who did help you since you made a scene like a petulant child. Type your support issue into the search bar, or click the device or service you need help with. I paid an visit to the genius bar apple store pasadena today to get my mb air Hard drive check because it was making a loud clicking noise.
But the person who was suppose to help wasn't helpful at all. In some cases, Apple directs you to call, email, or chat with support first, so you might have to do some digging to find the option to set up a Genius Bar appointment. Store opening hours, closing time, address, phone number, directions. How many times does someone have to give you instructions before you follow them? Depending on how busy they are, that can take a while—sometimes hours. If you were nice to me, I would give you more than the company may think you deserve without hesitating. Those people are there to help. I ask this question because i want to give them an option of if they would like to have help over the phone, on site support or if they would like to have the product sent away for repairs.
See reviews, photos, directions, phone numbers and more for Apple Store Appointment. Apple provides the support articles, the support forum, and ways to get assistance over the phone or via chat or email. She informed me that since the store is closing in 1 hour and that all the technicians are booked for the evening, I would have to make an appointment online for consultation with one of the technicians tomorrow, August 18th. Sounds to me like you were being antagonistic and disrespectful yourself. Then i told him its a random issue, but the click sound is really loud, you can heard it even with music on.
See reviews, photos, directions, phone numbers and more for Apple Store Appointment. She started yelling at him that she couldn't hear the genius. The 'front door associate' is there to direct customers to where they need to go, not to go into in-depth details. The store is crowded and there were people literally breathing down my neck just to get a glimpse of the macbook i was looking at. I can't believe I wasted an hour at this store. Related Keyword: on theand the local store victoria gardens store is where, apple-store-genius-bar-make-appointment-7. The next time I'm in Pasadena, I'll make sure to make an appointment for the store, just to make sure that I can find Megan, tell her how pleased I am, as an Apple shareholder, that she's doing her job properly, and giving proper directions to customers, and making sure that those customers with appointments get seen promptly, and those without appointments are directed how to schedule one.