By default Online Banking has a 10-minute time out feature. The picture you portray is only relevant with regard to accounts at Arvest, not with regard to one's total financial picture. From reading other customer feedback, there appears to be a large opportunity cost to Arvest, in terms of potential loss of market share, to keeping this system. Unfortunately, this new banking solution does continue in that tradition. Things like long hours at most of our branches, secure mobile banking on your cell phone, and online BillPay. Insurance products are made available through Arvest Insurance, Inc. I know that a great deal of time and money was invested here and that you don't want to just roll it back to the old system, but after reading this comment thread, you have to see that your customers are clearly unhappy.
Investment products and services are provided by Arvest Investments, Inc. I could run down the list of bills and make all of my payments from one screen, quickly and easily. You may also contact any of the Armstrong Bank locations, or you may call Armstrong Bank Customer Care at 1-888-680-2655. If you have not accessed your accounts via Online Banking in the past 180 days, your Online Account may be inactive. It was much more business oriented and adaptable. Any transfers after this time will post on the next business day.
Give complete control to the customer and this becomes a great benefit. We'll pass your feedback along to the appropriate team. It is truly not a good user experience and makes managing money almost impossible. New system is not user friendly. And, don't respond with your canned replies. Thanks for many years of excellent service, including on-line banking.
However, the system may be down periodically for maintenance or for other reasons outside of our control. Your new online is terrible. Also there is a lot of time it is not showing current numbers for a day or two. I had a group set up with my monthly bills at the top of the list - putting all of my zero-balance bills and random payees below them. Quite frankly, I don't have the time, as I work full-time, go to school full-time, and attempt with online banking to manage my elderly parents finances online. About Arvest Arvest Bank is the best choice for people on the go…wherever you might be going.
During this time your blog admin has very nicely stated that all concerns were being routed to management, but we have not heard a peep from you regarding the status of this and what you plan on doing to correct this mistake. Trust services are provided by Arvest Bank. Online Banking transactions are processed and information updated only on business days. When making my payments last month, I missed my electric bill. Can't click on account name in Accounts List and go directly to transactions. Q: How late in the evening can I make a transfer on a normal business day? Arvest bank is the largest bank in Arkansas and has the most banking locations in the state of Oklahoma. And no, I will not waste time making phone calls, nor will I waste time watching videos-no matter what customer friendly dialogue that you will post back to me.
No way to organize accounts in the bill payer as before. The person opening the account must be on the corporate resolution and authorized to open accounts on behalf of the business. I agree with these comments that the entire process is not easy to use, and I really can't believe this made it past user testing. If the system is not used for 10 minutes, the user will become inactive and will have to log on to the system again. Maybe some people need this system, but give us options.
Please don't offer to help me figure out. A: Anyone who is an Armstrong Bank client may sign up and have access to any accounts on which they are listed as Primary owner or Co-Owner. I know have to have three separate logins to manage my personal account and business accounts!!! I can navigate it but liked the old system much better. Interface upgrades are normal, but you shouldn't make such radical alterations without a fair amount of usability testing first. You were number one for a reason but this stupid system takes you to the bottom. After this new system, all I was left with was the ability to see, albeit in a condensed fashion, one account. In the old system, I was able to arrange my payees in to categories and in an order that made sense.
My accounts will be moved to a competitor today because of this mistake and the lack of communication that you have provided regarding this. Some accounts, such as checking accounts, have no limits on the number of transfers a client can make. It is not feasible to check my account every single day and once the transaction is no longer pending the location information goes away. What makes Arvest the perfect bank? Please revert back to the other system, I am begging you. In general, Online Banking is available 24 hours a day, 365 days a year. Thank you for your business. I don't see this new system as an improvement.
If you have forgotten your Password, you may attempt to use the Reset Password function. Duh, if anyone has a home mortgage, most likely their liabilities will appear to exceed their assets!! It has been so dumbed down that you can't really use it for anything more than checking a balance. In the meantime, if you'd like assistance on how to manually change the category attached to a transaction, then please call Customer Service at 866 952-9523. I really don't want to rely on a bank website to help me create a budget, however I do want to be able to find detailed information on transactions that pass through my account which seems to have gone by the wayside. No amount of offering to help folks navigate the new system is going to fix this, as that is not the issue. I have to be completely honest, I thought it was just me that hated this new system!! If you want to assist me bring back the detail that was included in the previous version of the website.
A client service representative will be there to answer your calls Monday through Friday from 7:00 a. Jacob — We appreciate your business and are sorry to hear you want to move your accounts. You could also be locked out of the system. However, saving and money market accounts, by federal regulation, are allowed no more than six transfers per month including no more than three checks. Arvest also offers all of the financial services you need—from personal banking to retirement planning, investments to home loans, commercial development loans to equipment leasing. It is much less user friendly than the old system. The old site was easy to see how each entry impacted the account balance -- now there is no view that shows a running total that I can find.