If you have a device that is just a few days out of warranty, it is feasible to get a free replacement, but again, not in their policy. Once you receive your replacement device, if you have an iCloud backup, you are welcome to stay in the store while it restores, in case you need any assistance. Then you will need to describe your issue. How do I make a genius bar appointment? If you just have some questions, the Genius will be happy to answer them. Once you arrive at the Apple Store, you will need to check in for your appointment. Maybe your device has a white screen, the home button is stuck, battery life is way less than it should be, you receive an Error 1 or -1 in iTunes, whatever the case may be.
You can also take it home, which you would need to do anyway if your backup is in iTunes. . If you are having some software trouble, for example, syncing with iCloud, they will probably check your settings and try some basic troubleshooting steps, and then more extensive steps if necessary. Apple products come with a 1-year warranty, and you have the option to purchase the AppleCare extended warranty, extending your warranty to 2 years, or 3 for Macs. More on warranty information can be found here:. This article explains backing up and restoring from a backup:.
Sometimes, accidents happen and data is lost. The Genius will probably look up your serial number first thing. Once you're set, all you'll need to do is turn up at your appointment time and tell a Genius that you've arrived. If you have an iPhone, that is! Their diagnostics cover some hardware components like the battery, but other issues like a broken home button would need to be observed. Click on the time you wish to book and your appointment will be confirmed automatically. Then, of course, there are the obvious hardware issues. It should be noted that you'll receive an email confirmation.
It is not in Apple's policy to give out replacements for free in these circumstances, and such an occasion is rare. In my experience, they keep pretty well to schedule so with a 10am appointment, I do expect to be done by 10. Some iPhone power issues are caused by factors other than the battery. Now it offers up a warning which should be taken seriously: I have indeed had Apple wipe my hard drive as part of its maintenance program. This is found on the back of your device if you have an iPod touch, iPad or the original iPhone. These prices apply only to battery repairs made by Apple.
To identify your issue and set up service,. We would recommend speaking to Apple by phone or chat if possible as this might save you a lot of time, but if you feel that addressing the problem in person would be better for you, it is possible to organise an Apple Store appointment, just click on the Visit the Genius Bar option. You can then pick the one closest to you, or the one with the most, or soonest, appointments available. The only other thing you may need to bring is your wallet. If your iPhone has any damage that impairs the replacement of the battery, such as a cracked screen, that issue will need to be resolved prior to the battery replacement. For those who can't get to an Apple Store there is a link to Apple authorized Service Providers and information about sending your device to an Apple Repair Centre.
I used the Apple store app like you said, and the genius called me over before he checked me in. Fortunately, you can use the Apple Web site too. The Genius who assists you will find the serial number, and use this to check your purchase date and warranty status. Having a backup of your device is always recommended. Once you've selected the type of device and the problem you've identified with it, you may be given a few quick tips on how to resolve it. This app is, of course, made by Apple. If you have a hardware issue, you may also need to prepare to pay for repairs if your warranty has expired or you have an issue not covered by the warranty.
You do not have to get it repaired right at that time if you don't want to. Hope that helps you out, and I hope you get your iPod problem resolved without any further ado. To book an Apple store appointment follow the below points which will help you find the solution for you query. The Genius will use this to check if your device is in warranty. Other service providers may set their own prices.
Macs have the serial number printed in some place or another, usually on the bottom for recent Mac notebooks. You can speak to the employee s standing in front of the Genius Bar, usually distinguished by the green Smart Cover on the iPad they are holding. Not sure if you're covered? For a Mac, there are usually more parts that can be replaced, so you would need to schedule an appointment to have it examined and get a quote. If you are keen to get hands-on support with your hardware issues via the Apple store then you are at right place. In order for you to make a booking, you'll need to sign-in to your Apple account. All you need to do is bring the device itself. You will be presented with various options such as Send in for Repair in which case Apple will send you a box and you just need to send the product to them.